Responsible Gaming

Gaming Should Be Entertainment

At Neosurf Casino Australia, we believe that online gambling should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to use Neosurf Casino Australia. In some Australian states, the legal age may differ. It is your responsibility to comply with all local laws and regulations in your jurisdiction.

We are committed to preventing underage gambling. If you are under the legal age, please do not attempt to gamble on our platform.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in your own behaviour or that of someone you know, please seek help immediately:

• Chasing losses by gambling more to win back money you've lost
• Hiding your gambling activity or being dishonest about how much you gamble
• Spending more time and money on gambling than intended
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Gambling to escape problems, stress, or negative emotions
• Neglecting work, school, family, or other important responsibilities due to gambling
• Borrowing money to gamble or pay gambling debts
• Experiencing relationship problems because of your gambling
• Loss of control over your gambling behaviour
• Unsuccessful attempts to cut back or stop gambling

Self-Help Tools & Responsible Gaming Features

Many online casinos, including those accessible via Neosurf, offer tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you're willing to lose during a gaming session
• Session Time Limits: Set a timer to remind you when you've been playing for a certain period
• Reality Checks: Receive periodic pop-up reminders showing your playing time and money spent
• Self-Exclusion: Voluntarily exclude yourself from an online casino for a set period or permanently
• Account Closure: Permanently close your account if needed

We encourage you to use these tools to maintain healthy gambling habits.

Support Organisations in Australia

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling and support services for problem gambling in Australia
• Lifeline Australia
  Phone: 13 11 14
  24/7 crisis support and counselling service

International Support Services

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

Need Help?

If gambling is causing you problems, please seek help today. There is no shame in reaching out to support services. Problem gambling is a treatable condition, and trained counsellors are available to assist you confidentially and for free.

Visit Gambling Help Online or call your local support service immediately. Your wellbeing is our priority.